All Direct from the Grower Gifts are guaranteed to arrive fresh and
beautiful every time you order. If you are not 100% satisfied with the
product quality upon arrival, we will replace it at no charge.
To ensure that your gift arrives in a timely fashion, please check
that all information entered on the order form is complete and accurate.
Most of our products are delivered next day by Overnight Courier. All
orders have a signature release that enables the courier to release
the shipment at the requested location without a signature (if deemed
to be a safe location). This may not apply to apartments, hospitals,
schools and companies, where a signature may be requested. Ultimately
it is up to the courier whether or not to leave the package.
It is important that any care and handling information is read and
followed carefully. Care information is designed to supply your recipient
with the ability to enhance the enjoyment of your gift for as long as
possible. Floral care information is also available on our website.
- This guarantee applies to orders for which
we have received complete and accurate delivery information.
- Guarantee is valid for 7 days. Any problems
must be submitted to our Customer Service department within 7 days
of receiving all products (with the exception of plant products).
- Guarantee is valid for 30 days for plant products.
Any problems must be submitted to our Customer Service department
within 30 days of receiving a plant product.
More Information on Delivery